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7:09 pm
June 4, 2008

Squirrel

Guest

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1

Apparently my username doesn't exist, i cant log in or retrieve my password. This sucks, as it is a pain in the ass fill in all the crap required to post as a guest.

Do i have to register again?

8:33 pm
June 4, 2008

Andy Squirrel

forum member

posts 7

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2

Fixed.

Thanks Helen

1:10 pm
July 7, 2008

Mary

Guest

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3

Aah Helen its done it to me too! I forgot my password and its forgotton my username…. mysterious!

1:14 pm
July 7, 2008

admin

Admin

posts 58

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4

Hiya,

the problem with andy's had to do with being case sensitive - dunno if that's the same problem with yours?

Your username is Mary (its case sensitive).

I'll try to get it to send you your info…

1:20 pm
July 7, 2008

admin

Admin

posts 58

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5

Hopefully its sent you a new password now.

I think the problem is that when it asks your for your info (to send a new password to), it only recognises the exact username and the exact email which you originally registered with.

If these are not exactly right, including being the right case, it gives a message that “the username does not exist,” even if it does.

In your case, I think that you were entering your yahoo mail, when actually you originally registered with your hotmail email.

I've changed the error message to be less confusing.

Cheers,

Helen

10:32 pm
July 9, 2008

caveman_si

forum junkie

local (ish)

posts 125

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6